Shipping policy

Where we ship: We ship within Canada only.

Processing time: Online orders are processed within 2–5 business days and shipped promptly after. Orders placed on a weekend or holiday are processed the next business day. Processing may take longer during busy seasons.

Shipping cost: Standard shipping anywhere in Canada is a flat $15. Orders of $100 or more ship free on eligible items. Large or heavy items may be excluded from free shipping; if that applies to your order, we'll contact you before shipping.

Free in-store pickup (Medicine Hat): We don't deliver locally. If you're in Medicine Hat or nearby, choose In-Store Pickup at checkout and wait for your pickup notification before coming in. Pickup is at 108 - 266 4 St SW, Medicine Hat, AB, Tuesday to Friday 10am–5pm and Saturday 10am–4pm. Orders not picked up within 3 weeks, or after 3 attempts to reach you, may be subject to a 20% restocking fee.

Shipping address: Please check your address at checkout. If a package comes back to us because of an incorrect address, the customer is responsible for the cost to reship it.

Lost or damaged in transit: Contact us right away at info@bumbleboo.ca or 403-977-0590 and we'll help open a claim with the carrier.

Out of stock: If an item you ordered is no longer available, we'll contact you as soon as possible to arrange an alternative or a refund.