Refund policy

 

Returns: We offer a 10-day cash back refund for items purchased in-store, provided they are in new and unused condition with tags attached. Returns must be accompanied by the original receipt.

Exchanges: For in-store purchases, we accept exchanges within 30 days of the purchase date or offer in-store credit. Items must be in new and unused condition with tags on, accompanied by the original receipt.

Online Purchases: For online purchases, our refund policy also allows for a 10-day cash back refund for new and unused items with tags on. Additionally, we offer a 30-day window for exchanges or in-store credit. Customers are responsible for the shipping costs associated with exchanges and returns.

Return Process: To initiate a return or exchange, please contact our customer service team at 403-977-0590 or info@bumbleboo.ca. Ensure that your item is securely packaged and includes the original receipt.

Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exclusions: Certain items are not eligible for refunds or exchanges unless they are defective or damaged upon receipt. This includes gear and custom orders 

This policy is subject to change without notice. It is advisable to check our website or contact us for the most up-to-date information regarding our refund policy.