Refund policy

Refunds (10 days): Items purchased in store or online can be returned within 10 days of purchase for a refund to the original method of payment. Items must be new and unused, in original packaging with tags attached, and returned with the original receipt or order number.

Exchanges and store credit (30 days): Within 30 days of purchase you can exchange an item or receive store credit, under the same conditions (new, unused, tags attached, with receipt). After 30 days, all sales are final.

Sale items: All sale and clearance items are final sale, both online and in store.

Final sale for health and hygiene reasons: skin care, bath tubs and bathing accessories, diapering products, safety products, bottles and nipples, breast pumps and accessories, nursing pads, bras and accessories, and pacifiers and teethers cannot be returned or exchanged once opened, unless they arrive defective or damaged.

Online orders: Contact us at info@bumbleboo.ca or 403-977-0590 before sending anything back. You can return your item in store at 108 - 266 4 St SW, Medicine Hat, AB, or ship it back to us. Return shipping, and shipping on any exchange, is the customer's responsibility. Original shipping charges are not refundable.

Damaged or incorrect items: If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo and we'll make it right.

Processing: Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original method of payment; your bank may take a few business days to post it.

Cancellations: Orders can be cancelled before they ship. If a shipping label has already been purchased, its cost is deducted from your refund.

Questions? Email info@bumbleboo.ca or call 403-977-0590.