Shipping, Returns & Pickup
Last updated: November 3, 2026
Shipping
Where we ship: We ship within Canada only.
Processing time: Online orders are processed within 2–5 business days and shipped promptly after. Orders placed on a weekend or holiday are processed the next business day. Processing may take longer during busy seasons.
Shipping cost: Standard shipping anywhere in Canada is a flat $15. Orders of $100 or more ship free on eligible items. Large or heavy items may be excluded from free shipping; if that applies to your order, we'll contact you before shipping.
Shipping address: Please check your address at checkout. If a package comes back to us because of an incorrect address, the customer is responsible for the cost to reship it.
Lost or damaged in transit: Contact us right away at info@bumbleboo.ca or 403-977-0590 and we'll help open a claim with the carrier.
Out of stock: If an item you ordered is no longer available, we'll contact you as soon as possible to arrange an alternative or a refund.
Free in-store pickup (Medicine Hat)
We don't deliver locally. If you're in Medicine Hat or nearby, choose In-Store Pickup at checkout and wait for your pickup notification before coming in. Pickup is at 108 - 266 4 St SW, Medicine Hat, AB, Tuesday to Friday 10am–5pm and Saturday 10am–4pm.
If you choose pickup with an address outside Southern Alberta, please leave a note on your order saying who will pick it up; otherwise we'll reach out to confirm. Orders not picked up within 3 weeks, or after 3 attempts to reach you, may be subject to a 20% restocking fee.
Returns and exchanges
Refunds (10 days): Items purchased in store or online can be returned within 10 days of purchase for a refund to the original method of payment. Items must be new and unused, in original packaging with tags attached, and returned with the original receipt or order number.
Exchanges and store credit (30 days): Within 30 days of purchase you can exchange an item or receive store credit, under the same conditions. After 30 days, all sales are final.
Sale items: All sale and clearance items are final sale, both online and in store.
Final sale for health and hygiene reasons: skin care, bath tubs and bathing accessories, diapering products, safety products, bottles and nipples, breast pumps and accessories, nursing pads, bras and accessories, and pacifiers and teethers cannot be returned or exchanged once opened, unless they arrive defective or damaged.
Online orders: Contact us at info@bumbleboo.ca or 403-977-0590 before sending anything back. You can return your item in store or ship it back to us. Return shipping, and shipping on any exchange, is the customer's responsibility. Original shipping charges are not refundable.
Damaged or incorrect items: If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo and we'll make it right.
Cancellations: Orders can be cancelled before they ship. If a shipping label has already been purchased, its cost is deducted from your refund.
Questions? We're happy to help: info@bumbleboo.ca or 403-977-0590.